How to Manage and Edit a Non-Renewing Subscription

In this guide, we will explore how to manage and edit a subscription that is in a non-renewing status. A non-renewing subscription means it has been scheduled for cancellation at a future date. However, there are several options available if a customer decides to continue using the product or needs to make adjustments to their subscription.

Steps to Edit a Non-Renewing Subscription

1. Remove Scheduled Cancellation:

   If a customer decides to continue using the product, you can remove the scheduled cancellation. This allows you to decide how they should be billed in the future. You can choose between continuous billing or fixed billing cycles.

2. Delay Cancellation Date:

   If a customer needs more time, you can delay their cancellation date. For example, if they have additional tasks to complete, you can schedule their cancellation for a future date, such as a one-week delay.

3. Provide a Cancellation Reason:

   When scheduling a cancellation, ensure you provide a reason. This data will help you understand the most common reasons why customers cancel their subscriptions, aiding in future decision-making.

4. Pause a Subscription:

   If you convince a customer to pause their subscription instead of canceling, this option is also available. Pausing a subscription can be a beneficial alternative for both the customer and the service provider.

These are the various options available for editing a subscription in a non-renewing status. Thank you for watching.