# Handle Invoices Start to Finish

> **Source**: [Chargebee](https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish)
>
> <p>Issue, refund, void, or export invoices without reaching out to support.</p>

## Browse Collection

1. [Invoices Overview](https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/GGPjVCnCjvI-invoices-overview.md) (Video)
2. [How to Edit an Existing Invoice?](https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/bYpI5q9vf8I-how-to-edit-an-existing-invoice.md) (Video)
3. [How to Issue and Confirm a Refund on an Invoice?](https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/IwASjOSly1o-how-to-issue-and-confirm-a-refund-on-an-invoice.md) (Video)
4. [How to Record an Offline Payment on an Invoice?](https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/bZl5Lx3mymI-how-to-record-an-offline-payment-on-an-invoice.md) (Video)
5. [How to Write Off an Invoice in Chargebee?](https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/cznzv5wtFSA-how-to-write-off-an-invoice-in-chargebee.md) (Video)
6. [How to Void an Invoice?](https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/Tgmp4nQlAEs-how-to-void-an-invoice.md) (Video)
7. [How to Record an Offline Refund in Chargebee?](https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/OH0Eccww3GE-how-to-record-an-offline-refund-in-chargebee.md) (Video)
8. [How to Export Invoices?](https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/wS9RNH8EDJs-how-to-export-invoices.md) (Video)
9. [How to Regenerate an Invoice in Chargebee?](https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/JFSiXazbcJA-how-to-regenerate-an-invoice-in-chargebee.md) (Video)
10. [How to Delete an Invoice?](https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/nhPpHS48ujA-how-to-delete-an-invoice.md) (Video)
11. [How to Collect Payment Immediately Using ‘Collect Now’?](https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/0aDJYJlinO8-how-to-collect-payment-immediately-using-collect-now.md) (Video)
12. [Payment Terms](https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/e2aTw1fo0cM-payment-terms.md) (Video)

---

# VIDEO: How to Write Off an Invoice in Chargebee?

## METADATA

- id: 2bJihVaThMzO5R911nRKSg
- type: video
- source: Chargebee
- content_url: https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/cznzv5wtFSA-how-to-write-off-an-invoice-in-chargebee

- collection_url: https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish

## TRANSCRIPT

- time: 00:00
  url: https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/cznzv5wtFSA-how-to-write-off-an-invoice-in-chargebee?start_time=0
  text: If the invoice's due amount was not collected even after multiple attempts,

- time: 00:04
  url: https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/cznzv5wtFSA-how-to-write-off-an-invoice-in-chargebee?start_time=4
  text: Write Off operation can be used to close the invoice.

- time: 00:07
  url: https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/cznzv5wtFSA-how-to-write-off-an-invoice-in-chargebee?start_time=7
  text: Let's see how to write off an invoice.

- time: 00:10
  url: https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/cznzv5wtFSA-how-to-write-off-an-invoice-in-chargebee?start_time=10
  text: In the navigation bar, click on "Invoices" under "Invoices & Credit Notes."

- time: 00:16
  url: https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/cznzv5wtFSA-how-to-write-off-an-invoice-in-chargebee?start_time=16
  text: Find the desired unpaid invoice.

- time: 00:20
  url: https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/cznzv5wtFSA-how-to-write-off-an-invoice-in-chargebee?start_time=20
  text: Under the invoice actions, click on "Write-off this invoice."

- time: 00:27
  url: https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/cznzv5wtFSA-how-to-write-off-an-invoice-in-chargebee?start_time=27
  text: Add an appropriate reason for Write-off if needed and click on Confirm.

- time: 00:35
  url: https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/cznzv5wtFSA-how-to-write-off-an-invoice-in-chargebee?start_time=35
  text: When you navigate to the Credit Notes section, you can find an Adjustment Credit Note created for the invoice due amount.

- time: 00:41
  url: https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/cznzv5wtFSA-how-to-write-off-an-invoice-in-chargebee?start_time=41
  text: amount.

- time: 00:43
  url: https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/cznzv5wtFSA-how-to-write-off-an-invoice-in-chargebee?start_time=43
  text: This Credit Note will have the reason code as "Write Off" and would have been applied to the same invoice.

- time: 00:49
  url: https://learn.chargebee.com/teiC4pjhcxs-handle-invoices-start-to-finish/cznzv5wtFSA-how-to-write-off-an-invoice-in-chargebee?start_time=49
  text: Thanks for watching this video.

## SUMMARY

# How to Write Off an Invoice and Create a Credit Note

Follow these steps to write off an invoice and generate a credit note for it:

## Step 1: Access Invoices

- In the navigation bar, click on **Invoices** under **Invoices and Credit Notes**.

## Step 2: Locate the Unpaid Invoice

- Find the desired unpaid invoice from the list.

## Step 3: Write Off the Invoice

- In the invoice details, click on **Write off this invoice**.
- Add an appropriate reason for the write-off, if necessary.
- Click **Confirm** to complete the write-off process.

## Step 4: Access Credit Notes

- Select **Invoices and Credit Notes** from the navigation bar.
- Click on **Credit Notes** under **Invoices and Credit Notes** in the navigation bar.

## Step 5: Verify the Credit Note

- You can find the written-off invoice listed as a credit note here.

Continue writing off your invoices as needed by following these steps.