# Work with Customer Records > **Source**: [Chargebee](https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records) > >

Understand how customer records work in Chargebee.

## Browse Collection 1. [Everything You Can Do on a Customer Record in Chargebee](https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/4aVFMjll9zw-everything-you-can-do-on-a-customer-record-in-chargebee.md) (Video) 2. [Auto-Collections for Timely Payments](https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/yhDHW6QVS0I-auto-collections-for-timely-payments.md) (Video) 3. [How to Add One-Time Addons and Quick Charges?](https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges.md) (Video) 4. [How to Link Parent and Child Accounts for Easy Billing?](https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/CqbtrdjwEjc-how-to-link-parent-and-child-accounts-for-easy-billing.md) (Video) --- # VIDEO: How to Add One-Time Addons and Quick Charges? ## METADATA - id: EsYWGiBytwr8NYrwcI1q4g - type: video - source: Chargebee - content_url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges - collection_url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records ## TRANSCRIPT - time: 00:00 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=0 text: This video will guide you through the steps to add one-time add-ons and quick charges. - time: 00:05 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=5 text: This can be done in two ways — at the customer level or subscription level — and we'll help you understand when to - time: 00:11 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=11 text: use which. - time: 00:13 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=13 text: Customer level is great when the charge doesn't really belong to any specific subscription. - time: 00:18 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=18 text: Think, - time: 00:19 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=19 text: a one-time onboarding fee or physical goods that aren't part of any plan. - time: 00:24 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=24 text: On the other hand, subscription level charges are perfect when they're tied to a particular subscription, - time: 00:30 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=30 text: like premium support. - time: 00:32 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=32 text: These show up under that subscription's billing history. - time: 00:36 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=36 text: Let's get started. We'll start with how to add a one-time add-on and charge at the customer level. Head over to the - time: 00:42 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=42 text: customer's tab and click on the customer you want to bill. - time: 00:46 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=46 text: On the right, under billing actions, you will find add one-time add-ons and quick charges. - time: 00:52 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=52 text: Add a one-time add-on from your catalogue. - time: 00:57 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=57 text: If you have a quick charge that you want to add on the go add that as well. - time: 01:08 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=68 text: Confirm or update the shipping info. - time: 01:10 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=70 text: This is especially useful if you are billing for physical products. - time: 01:17 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=77 text: Now, fill the payment method, PO number and leave invoice notes for future context. - time: 01:26 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=86 text: Now, hit add and that's it. - time: 01:30 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=90 text: The charge will be added and reflected on the customer's invoice, even though it's not tied to any specific subscription. - time: 01:38 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=98 text: Now, let's see how this works if you want to add one-time add-on or charge to a subscription. - time: 01:45 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=105 text: Open a subscription that you want to update. - time: 01:48 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=108 text: On the right, under billing actions, you will find add one-time add-ons and quick charges. - time: 01:54 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=114 text: Now this screen looks familiar just like the customer level view, but there's an important difference. - time: 02:01 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=121 text: Whichever add-on or charge that you add will be associated with this specific subscription. - time: 02:08 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=128 text: Now why does that matter? When you add charges at this subscription level, it's grouped with the subscription so it's - time: 02:14 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=134 text: easier to track, report, and explain on the invoice. Once you fill the necessary fields, and when you click - time: 02:20 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=140 text: add, it generates an invoice with the required add-ons added to this particular subscription. - time: 02:29 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=149 text: So, now we've seen how Chargebee gives you the flexibility to add add-ons and charges to both customers and subscription - time: 02:36 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=156 text: records. - time: 02:37 url: https://learn.chargebee.com/qAI9PFd3SRA-work-with-customer-records/y3ZiI3Kq0Vk-how-to-add-one-time-addons-and-quick-charges?start_time=157 text: Thank you for watching. ## SUMMARY # How to Add One-Time Add-Ons and Charges in Chargebee In this guide, we'll walk you through the process of adding one-time add-ons and charges in Chargebee. You have two options for doing this: at the customer level or at the subscription level. We'll help you understand when to use each method. ## Understanding Customer Level vs. Subscription Level **Customer Level:** This is ideal for charges that don't belong to any specific subscription. Examples include a one-time onboarding fee or physical goods that aren't part of any plan. **Subscription Level:** Use this for charges tied to a particular subscription, such as premium support. These charges will appear under that subscription's billing history. ## Adding One-Time Add-Ons and Charges at the Customer Level 1. Navigate to the **Customers** tab. 2. Select the customer you want to bill. 3. On the right, under **Billing Actions** , click **Add one-time add-ons and quick charges**. 4. Add a one-time add-on from your catalog. If you have a quick charge to add, include that as well. 5. Confirm or update the shipping info, especially if billing for physical products. 6. Fill in the payment method, PO number, and leave invoice notes for future reference. 7. Click **Add**. The charge will be added and reflected on the customer's invoice, even though it's not tied to any specific subscription. ## Adding One-Time Add-Ons and Charges at the Subscription Level 1. Open the subscription you want to update. 2. On the right, under **Billing Actions** , click **Add one-time add-ons and quick charges**. 3. This screen is similar to the customer level view, but any add-on or charge you add will be associated with this specific subscription. 4. Fill in the necessary fields. 5. Click **Add**. This generates an invoice with the required add-ons added to this particular subscription. By following these steps, Chargebee provides you with the flexibility to add add-ons and charges to both customer and subscription records. Thank you for watching!